سياسة الخصوصية

1. نظرة عامة 

مرحبًا بك في NAWAT HEALTH TECHNOLOGIES!

تُشكّل هذه الشروط والأحكام ("الشروط")، إلى جانب السياسات والوثائق المشار إليها والمضمّنة فيها (بما في ذلك سياسة الخصوصية)، اتفاقية ملزمة ("الاتفاقية") بينك أنت ("أنت"، "لك", أو "نفسك") وبين شركة Nawat Health Technologies LTD والشركات التابعة لها أو خلفائها أو المتنازل لهم ("نواة"، "نحن"، أو "لنا").

من خلال دخولك إلى موقعنا الإلكتروني ("الموقع") أو استخدامك لتطبيقنا الإلكتروني أو عبر الويب ("التطبيق")، أو أي تقنية أو خدمة نقدّمها من خلال هذه المنصة ("المنصة")، فإنك توافق على الالتزام بهذه الشروط. يرجى قراءة هذه الاتفاقية بعناية قبل استخدام المنصة. إذا لم توافق على هذه الشروط، يجب عليك التوقف فورًا عن استخدام المنصة.

يرجى الملاحظة أن هذه الشروط تتضمن بندًا ملزمًا للتحكيم والتنازل عن الدعاوى الجماعية كما هو موضح في البند 20 أدناه.

عند موافقتك على هذه الشروط، فإنك توافق عليها نيابة عن نفسك وأي شخص تسمح له باستخدام حسابك. وأنت تتحمّل مسؤولية الحصول على جميع الموافقات والتفويضات اللازمة لذلك.

2. التعريفات

الخبير: هو شخص مختص في الصحة الجنسية أو النفسية أو الإنجابية، يعمل كمتعاون مستقل مع نواة لتقديم الخدمات عبر المنصة.

الخدمات

المستخدم: هو أي شخص يستخدم المنصة أو الخدمات المقدّمة من خلالها.

3. استخدام المنصة

3.1 يجب أن يكون عمرك 18 عامًا على الأقل لتتمكن من استخدام المنصة أو الخدمات، ويجب أن تقيم في منطقة يُسمح فيها قانونيًا باستخدام هذه الخدمات. إذا كنت تقيم في منطقة لا تسمح بذلك، يُطلب منك الامتناع عن استخدام المنصة.

3.2 باستخدام المنصة، تقرّ أن الاستخدام مخصص لأغراض شخصية فقط وليس بالنيابة عن أي طرف آخر.

3.3 كما تقرّ بأنك:

هذه المعلومات ضرورية لتقديم الخدمات وسيتم التعامل معها وفقًا لسياسة الخصوصية لدينا.

4. وصف المنصة

تُقدّم منصة "Nawat Health" برامج تعليمية وإرشادية بإشراف خبراء مختصين.

ورغم أن الخبراء ليسوا موظفين في نواة، إلا أنهم يخضعون لتدريب دقيق لضمان تقديم خدمة ذات جودة ونهج غير حكمـي.

5. دورنا كوكيل معلن

نحن نعمل كوسيط واضح بين المستخدمين والخبراء لتوفير بيئة آمنة وسهلة الاستخدام، دون أي مسؤولية مباشرة عن جودة الخدمة المقدمة من الخبير.

لا نتحمل مسؤولية أي نصيحة أو معلومات أو تشخيص يُقدمه الخبير. نضمن سرية الجلسات إلا في حالات: الخطر على السلامة، الإساءة للأطفال أو كبار السن، أو في حال وجود واجب قانوني بالإفصاح.

6. إنشاء الحساب وتفاصيل تسجيل الدخول

يجب إنشاء حساب شخصي باستخدام معلومات دقيقة.

أنت مسؤول عن سرية بيانات الدخول وعن أي نشاط يتم عبر حسابك.

في حال الشك بأن حسابك تم اختراقه، أبلغنا على info@nawathealth.com.

أي تعليمات دفع تتم عبر حسابك هي مسؤوليتك، ما لم تُبلغ عن نشاط غير مصرح به في الوقت المناسب.

يُرجى تحديث معلوماتك باستمرار لتفادي الانقطاع في الخدمات.

7. الدفع، الإلغاء والاسترداد

بعض الخدمات تتطلب دفعًا مسبقًا، وسيتم إعلامك بها قبل أي التزام مالي.

يُطبق ضريبة القيمة المضافة إن وجدت.

تتم عمليات الدفع عبر Stripe أو PayPal.

الدورات التعليمية: غير قابلة للاسترداد.

الاستشارات:

• استرداد كامل عند الإلغاء قبل 48 ساعة.
• استرداد 50% إذا تم الإلغاء قبل 24 ساعة.
• لا يوجد استرداد للإلغاء في نفس اليوم أو في حالة عدم الحضور.
• إلغاء أو تأجيل الموعد من قبل الخبير يخوّل المستخدم لاسترداد المبلغ أو إعادة الجدولة.

الاشتراكات قابلة للإلغاء في أي وقت قبل موعد التجديد، وتشمل فترة تجريبية مجانية لمدة 3 أيام.

8. التعليقات والتقييمات

8.1 يسمح للمستخدمين بترك تقييمات محترمة وصادقة بعد انتهاء الجلسة.

8.2 نحتفظ بحق مراقبة أو تعديل أو حذف أي محتوى مسيء أو مخالف للقانون أو منتهك للحقوق.

8.3 لا يُسمح باستخدام المنصة للترويج التجاري أو لإدراج معلومات تواصل خارجية.

8.4 أنت وحدك مسؤول عن دقة التعليقات، ولا نتحمل أي مسؤولية عن المحتوى المنشور من قبل المستخدمين.

9. communityGuidelines

As a User of the Platform, You are responsible for Your communications and use of the Platform. You must adhere to the following Community Guidelines to ensure a safe and respectful environment for all Users and You must not engage in any of the following activities under any circumstances: (a) using simultaneous, unattended, or continuous connections to the Platform from one account; (b) using the Platform to threaten, harass, stalk, abuse, or otherwise violate the legal rights (including rights of privacy and publicity) of others; (c) intercepting or attempting to intercept email or other private communications not intended for You; (d) sending unsolicited email messages to other Users by using Your email account or third-party email addresses or using the Platform as a mass distribution medium to communicate a generally unsolicited message (unless otherwise permitted by NAWAT); (e) uploading or downloading files that contain software or other material protected by intellectual property laws, data protection, or any other applicable law unless You own or control the rights to such files or have received all necessary consents; (f) deleting any author attributions, legal notices, proprietary designations or labels in a file that You upload to the Platform; (g) falsifying the source or origin of software or other material contained in a file that You upload to the Platform; (h) using the Platform in a manner that adversely affects the availability of its resources to other Users; (i) falsely purporting to be an employee or agent of NAWAT; (k) causing repeated disruptive incidents; (l) acting in a manner that is contrary to applicable law or regulation; or (m) engaging in any other activity deemed by NAWAT to be in conflict with the spirit or intent of this Agreement. Additionally, You must not post any message that is harmful, threatening, abusive, or hateful. Any communication between Users while utilizing the communication features available on the Platform must be made in accordance with these Terms. While NAWAT encourages Users to express their opinions, it reserves the right to take appropriate action in cases where the Platform is used to disseminate statements that are deeply and widely offensive and/or harmful. Each time You upload a file on the Platform, You represent and warrant that You own or otherwise control the rights or have the necessary consents to do so. Failure to comply with any of these limitations or obligations may result in civil or criminal liability.

10. thirdPartyLinks

10.1 Certain Services available via Our Platform may be provided by, or include materials and content from, third parties, including but not limited to WhatsApp and Zoom ("Third-Party Platforms").

10.2 By using Third-Party Platforms, You agree to abide by their terms of use, rules and policies.

10.3 Third-party links on the Platform will direct You to Third-Party Platforms that are not affiliated with Us. We are not responsible for examining or evaluating the content or accuracy on Third-Party Platforms and We do not warrant the accuracy of, and will not have any liability or responsibility for, any third-party materials or websites, or for any other materials, products, or services of third parties.

10.4 We are not liable for any harm or damages related to the services, resources, content, or any other transactions made in connection with any Third-Party Platforms. Please carefully review the Third-Party Platforms' policies and practices before You engage in any transaction.

10.5 Complaints, claims, concerns, or questions regarding Third‑Party Platforms, content, and practices should be made directly to the Third-Party Platform in question.

11. Intellectual Property

11.1 The Platform contains material and content that is owned by, or licensed to Us. The Platform and any related applications ("NAWAT Intellectual Property") and all rights, title, and interest, including all related intellectual property rights therein, are owned by Us, Our licensors, or other providers of such material. These Terms are not a license except as provided for in Clause 11.2, and do not convey or grant to You any rights in or related to, the Platform or any intellectual property rights owned by Us. Any use of NAWAT Intellectual Property is prohibited without Our prior written consent.

11.2 Subject to Your compliance with these Terms, We grant You a limited, non-exclusive, non‑sublicensable, recoverable, non-transferable license to access and use the Platform and NAWAT Intellectual Property solely in connection with Your use of the Services, in each case solely for Your personal, non-commercial use. Any rights not expressly granted herein are reserved by Us and Our licensors.

12. warrantyDisclaimerForThePlatform

12.1 Your access to the Platform and/or Your use of its Services is at Your sole risk.

12.2 You acknowledge that We may use third-party suppliers for hardware, software, connectivity, and all business requirements to provide the Services. The acts and omissions of those third‑party suppliers are outside of Our control, and We cannot be held liable for any loss or damage suffered as a result of any act or omission of any third party to the extent permitted by applicable laws.

12.3 We do not represent or warrant that: (i) the Platform will meet Your specific requirements, (ii) Your access to the Platform will be uninterrupted, timely, secure, or error-free, (iii) the Platform will be accurate or reliable, (iv) the quality of the Services, information, or other material purchased or obtained by You through the Platform will meet Your expectations; or (v) any errors in the Platform will be corrected.

12.4 We are not responsible or liable for any misconduct of any of the Platform's Users. All contact between Users is at the risk of said Users.

13. limitationOfLiability

13.1 By using Our Platform, You waive and agree not to assert any claims or allegations of any nature whatsoever against Us, Our sponsors, suppliers, contractors, advertisers other partners, licensors, any respective officers, directors, agents, employees or interns arising out of or in any way relating to Your access or use of the Platform. This includes but is not limited to, any claims or allegations related to the infringement of proprietary rights, or allegations that any of the above-mentioned parties ("Related Parties") has or should indemnify, defend or hold harmless You or any third party from any claim or allegation arising from Your use or other exploitation of any Third-Party Platforms or the Platform. Without limiting the foregoing and to the extent permitted under applicable laws, neither We nor any other Related Parties shall be liable for any direct, special, indirect, or consequential damages, or any other damages of any kind, including but not limited to loss of use, loss of property, or otherwise, arising out of or in any way connected to the access to the Platform and the use of or inability to use the Services, including without limitation any damages caused by or resulting from Your reliance on the Platform or other information obtained from or accessible via Us or any other Related Parties, or that result from mistakes, errors, omissions, interruptions, deletion of files, data, or email, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of God, force majeure, communications failure, theft, destruction or unauthorized access to Our or any other Related Parties' records, programs or services.

13.2 We shall not be held liable for Users' and others' information details that are provided outside the scope of the Platform, including, but not limited to, the Third-Party Platforms.

13.3 We shall not be held liable for any bad behaviors of an Expert, including but not limited to any bad, incomplete, or grossly negligent quality of Services, or willful misconduct or moral and/or physical damages such as injury or death that shall occur to another Expert, User or third party.

13.4 We are not a healthcare provider, nor are we responsible for delivering or overseeing any teleconsultation provided by the Expert. We will not be held liable for any teleconsultation, advice, or information provided by the Expert. This includes, but is not limited to, inaccuracies, errors, omissions, or misrepresentations in consultations, false responses, false medications, or any other actions or inactions of the Expert. The Expert will maintain full responsibility for the content and consequences of their Services.

14. indemnification

14.1 By using the Platform, You agree to protect, defend, and hold harmless Us and Our Related Parties from any claim or demand, including reasonable attorney fees, made by any third party resulting from Your violation of the Terms or documents incorporated by reference to the Terms, or Your infringement of any law or the rights of a third party. This includes, but is not limited to, claims arising from Your use of the Platform, Your User Comments, and any transactions or interactions with other Users or Experts facilitated through the Platform.

14.2 You hereby release Us and agree to hold Us harmless from any and all causes of action and claims of any nature resulting from the Platform, including without limitation any act, omission, opinion, response, advice, suggestion, information and/or bad service of any Expert and/or any other content or information accessible through the Platform. You understand, agree, and acknowledge that the Platform is provided "as is" without any express or implied warranties of any kind, including but not limited to merchantability, non-infringement, security, fitness for a particular purpose, or accuracy. The use of the Platform is at Your own risk. To the fullest extent of the law, We expressly disclaim all warranties of any kind, whether expressed or implied. You understand, agree, and acknowledge that We shall not be liable to You or to any third party for any indirect, incidental, consequential, special, punitive, or exemplary damages.

15. severability

15.1 In the event that any provision of the Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from the Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

15.2 The headings used in the Agreement are included for convenience only and shall not limit or otherwise affect the Terms.

16. termination

16.1 These Terms, including any modifications, will become effective upon Your initial use, pre‑subscription, or subscription on the Platform, and will remain in full force and effect throughout Your use of the Platform and its Services.

16.2 Notwithstanding anything to the contrary, We reserve the right to restrict or terminate access to Your account at any time and without prior notice, at Our sole discretion. Reasons for termination may include, but are not limited to, violations of these Terms, illegal activities, or any behavior that We deem harmful to the Platform or its Users. We also reserve the right to refuse the provision of Our Services to anyone for any reason and at any time. If Your access to the Platform is terminated for any reason, You will not have the right to obtain copies of any data or communications You may have stored or conducted through the Platform or any other data.

16.3 You may voluntarily terminate Your use of the Platform at any time by simply deleting Your account and discontinuing Your visits or use of any aspect of the Platform.

17. forceMajeure

We shall not be held liable for any delay or failure to perform any obligation related to the Platform if the delay or failure is due to unforeseen events that are beyond Our reasonable control, including, without limitation, acts of God, strikes, blockades, wars, terrorism, riots, natural disasters, epidemics, pandemics, or governmental actions, other industrial disputes, any breakdowns of information communication technology systems or network access, floods, fires, explosions or accidents.

18. entireAgreement

18.1 Our failure to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision.

18.2 The Terms, along with any other policies or operating rules posted by Us on the Platform or in respect of the Services, constitute the entire agreement and understanding between You and Us and govern Your access to and use of the Platform, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between You and Us (including, but not limited to, any prior versions of the Terms).

18.3 Any ambiguities in the interpretation of these Terms shall not be construed against Us.

19. modificationsTerminationInterruptionAndDisruptionToThePlatform

19.1 You understand, agree and acknowledge that We reserve the right to update, modify or replace any part of these Terms and/or suspend or discontinue the Platform, or any part of the Platform or use of the Platform at any time without notice. You are subject to the Terms in effect at the moment at which You access the Platform and use Our Services, except when, due to a decision of law or governmental entity, We must make changes retroactively to said Terms, related documents, or the Privacy Policy. You agree and acknowledge that We will not be liable for any of the aforementioned actions or for any losses or damages resulting from these actions. It is Your responsibility to check the Terms periodically for changes. By continuing to access or use the Platform after any modifications have been posted, You agree to be bound by the revised Terms. If You do not agree to the new terms, stop use of the Platform immediately.

19.2 We are not responsible if any information made available on the Platform is not accurate, complete, or current. The information offered through the Platform is intended for educational purposes exclusively. It should not be seen as a replacement for professional medical advice, diagnosis, or emergency services and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, complete, or timely sources of information. It is crucial to never disregard professional medical or health advice or delay seeking it due to information You have come across on the Platform. Always prioritize seeking professional medical advice. Any reliance on the Platform is at Your own discretion and risk. The Platform, Services, and use of all related information are provided to the exclusion of any warranties, whether express or implied.

19.3 The Platform depends on various factors, including but not limited to software and hardware, whether Our own or those owned and/or operated by contractors and suppliers. While We make commercially reasonable efforts to ensure the Platform's reliability and accessibility, You understand and agree that We cannot guarantee that Our Platform can be reliable, accessible, consistent or error-free at all times.

20. governingLawAndJurisdiction

20.1 These Terms and any non-contractual obligations arising out of or in connection with them, including all disputes arising under or in connection with these Terms, shall be governed by and construed in accordance with the laws of England and Wales.

20.2 Any disputes arising in connection with these Terms shall be referred to and finally resolved by the courts of the Abu Dhabi Global Market, which shall have exclusive jurisdiction to settle any such disputes. You agree that the courts of the Abu Dhabi Global Market are the most appropriate and convenient courts to settle any dispute under or in connection with these Terms and you hereby waive any objection to the courts of the Abu Dhabi Global Market on the grounds that they are an inconvenient or inappropriate forum to settle any dispute.

21. contactInformation

We value Your feedback and encourage You to share Your comments and suggestions regarding these Terms or any aspect of Our Platform. Please feel free to reach out to Us via email at info@nawathealth.com. We appreciate Your input and strive to continuously improve Our Services and Platform.