Frequently Asked Questions

How do I change my password/PIN?

Go to your profile and click on account info. Then, click on PIN management to create a new PIN.

How do I change language?

How do I change my alias?

How do I update my app?

What should I do if app is crashing or freezing?

Why can't I connect to the session with an expert?

The video/audio quality is poor during my session. What can I do?

Why am I experiencing frequent disconnections during the session?

Can I change my expert or reschedule my session?

How do I provide feedback about a session with a consultant?

What should I do if I can't hear or see the consultant during my session?

Still got questions? Contact us at info@nawathealth.com